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About Us
We deeply value your trust in us, and we’re committed to making every interaction with you exceptional. Your satisfaction is our top priority, and we go above and beyond to ensure that every piece we create not only meets but exceeds your expectations.
From the initial design to the final touches, we pour our heart and expertise into everything we make, because we believe that you deserve nothing less. We’re here to listen, create, and deliver, and we’re honored to have the opportunity to bring your vision to life.
Some Frequently Asked Questions
What types of custom projects do you offer?
We specialize in a wide range of custom projects, including signs, corporate branding, home decor, and unique gifts. If you have a specific idea in mind, we’re happy to discuss how we can bring it to life.
How do I place a custom order?
To place a custom order, simply contact us through our website, email, or phone. We’ll discuss your vision, provide design options, and work with you to create a piece that meets your specifications.
What is the turnaround time for a custom project?
Turnaround time varies depending on the complexity and size of the project. Typically, custom orders take between 2 to 6 weeks from design approval to completion. We’ll provide a more accurate timeframe once we’ve discussed your project in detail.
Can I see a design proof before my item is made?
Absolutely! We provide design proofs for all custom orders to ensure that you’re happy with the design before we begin production. We’ll work with you to make any necessary adjustments.
Can I personalize an existing design or product?
Yes, most of our existing designs can be personalized with names, dates, or other details to make them uniquely yours. Let us know what customization you’d like, and we’ll make it happen.
What is your return or refund policy on custom orders?
Due to the personalized nature of our business, we typically do not offer returns or refunds on custom orders. However, if there’s an issue with your order, please contact us immediately, and we’ll do our best to resolve it to your satisfaction.
What is your return or refund policy on non-custom orders? We offer a 30 day return policy for products that are unused and in the same condition that you received them, with original packaging included. Our full return policy can be found here.
What's up with shipping?
Shipping is calculated at checkout. If you need something super quick let us know and we can send it priority.
How do I track my order?
We will provide you with a tracking number once your order has shipped. You can track your order on the carrier's website.
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